Service Warranty & Guarantee

Effective Date: January 1, 2024
Last Updated: March 8, 2026

Our Commitment to Quality

At Align Plumbing Inc., we stand behind our work. We are committed to providing the highest quality plumbing services to homeowners and businesses throughout Toronto and the Greater Toronto Area. Our warranty and guarantee policies reflect our confidence in our workmanship and dedication to customer satisfaction.

Workmanship Warranty

1-Year Labour Warranty

All labour performed by Align Plumbing Inc. is covered by a comprehensive 1-year warranty from the date of service completion.

This warranty covers:

  • Defects in workmanship
  • Improper installation
  • Leaks resulting from our work
  • Connection failures

Parts and Equipment Warranty

All parts and equipment installed by Align Plumbing Inc. are covered by the manufacturer's warranty. Typical coverage includes:

Water Heaters

6-10 years (varies by model)

Sump Pumps

1-5 years

Backwater Valves

Lifetime (many models)

Fixtures & Faucets

1-10 years

Water Softeners

5-10 years

Pipes & Fittings

25 years - Lifetime

We provide documentation of all manufacturer warranties with your invoice.

Satisfaction Guarantee

100% Satisfaction Guarantee

If you're not completely satisfied with our service, we'll make it right at no additional cost.

Our satisfaction guarantee includes a follow-up visit within 30 days if any issues arise related to the original service.

Emergency Service Guarantee

For emergency plumbing services, we guarantee:

  • Fast Response: Technician dispatch within 60 minutes of your call
  • 24/7 Availability: Service available 365 days a year, including holidays
  • Upfront Pricing: No surprises – we provide quotes before starting work

What Is NOT Covered

Our warranty does not cover:

  • Damage caused by misuse, neglect, or failure to maintain
  • Pre-existing conditions or defects not caused by our work
  • Damage from third-party modifications or repairs
  • Acts of nature (floods, earthquakes, freezing due to heating failure)
  • Normal wear and tear
  • Cosmetic damage that does not affect function
  • Issues caused by water quality or pressure problems

How to Make a Warranty Claim

To make a warranty claim:

  1. Contact us at 647-286-4461 or [email protected]
  2. Provide your original invoice or service date
  3. Describe the issue you're experiencing
  4. We'll schedule a service visit at no charge if covered under warranty

City of Toronto Rebate Programs

We help customers take advantage of available rebate programs:

  • Basement Flooding Protection Subsidy: Up to $3,400 for backwater valve installation
  • Water Efficiency Programs: Rebates for water-saving fixtures

Ask our technicians about current rebate eligibility during your service visit.

Contact Us

For warranty claims or questions about our guarantee:

Align Plumbing Inc.
Toronto & GTA, Ontario, Canada
Phone: 647-286-4461
Email: [email protected]
Available 24/7 for emergency service