Privacy Policy

1. Introduction

Align Plumbing Inc. ("Company," "we," "us," or "our") is committed to protecting your privacy in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, address, phone number, email address
• Service Information: Property address, service history, plumbing system details
• Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
• Communication Records: Emails, phone call records, service requests
• Website Data: IP address, browser type, pages visited (through cookies and analytics)

3. How We Use Your Information

We use your personal information to:

• Provide, maintain, and improve our plumbing services
• Schedule appointments and dispatch technicians
• Process payments and send invoices
• Communicate about services, warranties, and maintenance reminders
• Respond to inquiries and provide customer support
• Comply with legal obligations and regulatory requirements
• Send promotional materials (with your consent)

4. Consent

By providing your personal information to us, you consent to its collection, use, and disclosure as described in this Privacy Policy. You may withdraw consent at any time by contacting us, subject to legal or contractual restrictions.

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Payment processors, scheduling software, communication tools
• Suppliers: For warranty claims and parts ordering (limited information only)
• Legal Authorities: When required by law, court order, or regulatory requirement
• Insurance Companies: For claims processing with your consent

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Secure, encrypted transmission of payment information
• Access controls limiting employee access to personal data
• Regular security assessments and updates
• Secure storage of physical and digital records

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, typically:

• Service Records: 7 years (for warranty and legal purposes)
• Financial Records: 7 years (as required by Canadian tax law)
• Marketing Preferences: Until you opt out

8. Your Rights Under PIPEDA

Under Canadian privacy law, you have the right to:

• Access your personal information held by us
• Request correction of inaccurate information
• Withdraw consent (subject to legal limitations)
• File a complaint with the Privacy Commissioner of Canada

To exercise these rights, contact our Privacy Officer using the information below.

9. Cookies and Website Analytics

Our website uses cookies and similar technologies to improve user experience and analyze website traffic. You can control cookie settings through your browser. We use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: To understand how visitors use our site
• Marketing Cookies: To deliver relevant advertisements (with consent)

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related inquiries or to exercise your rights, contact us:

Align Plumbing Inc.
Privacy Officer
Toronto & GTA, Ontario, Canada
Phone: 647-286-4461
Email: [email protected]